What we will be doing at the different Alert Levels


At the Eye Centre our number one priority is ensuring the safety of our patients and our staff. We want to let you know what we will be doing at each Alert Level and what we will be asking you to do as well. 

Although it looks like New Zealand may have dodged the worst of the Covid-19 bullet, we need to stay vigilant. This means that we must still take precautions even when there are very few new cases occurring in New Zealand and the rate of community transmission appears to be low. Just as we do when the number of cases is increasing and the rate of community transmission is higher.

At all Alert Levels we will be following the Ministry of Health recommendations on personal protective equipment.

Alert Level 1

In Level 1, we will be operating all normal activities. This includes seeing new patients, carrying out follow-up visits and performing laser eye surgery procedures such as LASIK and SMILEⓇ.

What we are doing

As always we will be maintaining high hygiene standards, we have also implemented a few other changes to keep us all safe.

  • We have installed clear screens at our reception desks, designed to protect us from each other.
  • As they always do, the doctor and optometrist will be using hand sanitiser before and after they see you.
  • We have removed the coffee machine and water dispenser.
  • As well as removing magazines and other shared reading materials from the waiting room.

What we need you to do

Most of this has become familiar to all of us by now, but there are a couple of other things we will ask you to do to keep us all safe. 

Firstly, if you are at all unwell or have any of the following symptoms:

  • a cough
  • a high temperature of at least 38°C
  • shortness of breath
  • sore throat
  • sneezing and runny nose
  • temporary loss of smell.

Please let us know before your visit. In most cases we will be able to reschedule your appointment in the near future. If you have a serious or acute eye problem, we will make special arrangements to see you at a more appropriate time. 

Mob of meerkats

Alert Level 2

In Level 2, we will still be operating our normal activities. We will also have a few added precautions from Level 1.

What we are doing

Along with the precautions we have implemented in Level 1, we will also be:

  • Contacting you 48 hours before the scheduled appointment to make sure that you are well and have no symptoms of ill health. 
  • In order to maintain social distancing we will increase the time between seeing patients. There will be plenty of room to stay away from other people! 
  • The clinicians will also be wearing medical masks while seeing you. 
  • Instruments and surfaces will have been cleaned with alcohol wipes before you come into the room. 
  • We will be using single use, disposable eye drop containers to reduce the risk of possible cross contamination.

What we need you to do

As at Level 1, if you are unwell we will need to reschedule your appointment.

If you are over 70, frail or immunocompromised we would ask you also to reschedule any appointments. We will keep in touch with you and can carry out phone consultations and organise prescriptions for eye drops and medications if necessary.

If you have been in any areas of the country that are at a higher Level in the last two weeks we will also ask you to reschedule your appointment.

At your appointment

We would like you to come unaccompanied by anyone else such as family or friends, in order to limit the number of people in the clinic at any one time. If this is impossible or unacceptable for you, please discuss it with the clinic staff before you arrive. When your appointment has finished, a staff member can contact your support person to meet you outside the building in Garrett Street. If you are uncomfortable travelling on the lift alone, a staff member can accompany you.

When you arrive at the clinic on Level 4, there will be hand sanitiser immediately outside the lift for you to use. We will ask you to wear a mask while you are in the clinic. If you have your own face mask then please bring this along, otherwise we will give you a disposable face mask,

While you are having your consultation with the Doctor or Optometrist, your experience will be very much the same as it would be in normal times. However, testing vision, and eye examination requires the eye care provider to stand closer than one metre from you for several minutes. For this reason, we would ask you to please avoid talking during the examination unless requested to do so. You will be able to ask questions and discuss things once normal social distancing is in place.

If you are having laser eye surgery carried out, we will also ask you to wear a disposable face mask during your procedure. If you think that this will cause you additional stress or anxiety, please discuss this with staff prior to your procedure.

Miniature trolley filled with toilet paper rolls.

Alert Level 3

At Level 3 our services will be reduced, our staff will be working from home, however we will still be available to help. 

We will contact you to let you know of any appointments that will be cancelled; these will be rebooked once we are advised that we will be moving to Level 2 or under.

Dr Logan and our Optometrist Shannon will be able to do virtual consultations where needed. For acute patients arrangements can be made for them to be seen at the clinic.

The best way to contact us during this time is as follows:

  • For general enquiries email is best – info@wefixeyes.co.nz
  • Any emergency issues with your eyes or vision, please phone us on 0800 733 327
  • For surgical patients, if you have previously been given Dr Logans after hours cell phone number, you may also use that for urgent issues such as pain or sudden loss of vision.

Alert Level 4

Alert Level 4 will be very similar to Alert Level 3. 

We will still be here to answer any questions and critical cases will be seen by Dr Logan at the clinic.

We hope you are okay with these precautions. If you have any concerns whatsoever about your upcoming visit to see us, please do not hesitate to contact us by email or phone. We look forward to seeing you.

SMILE ® is a registered trademark of Carl Zeiss Meditec.

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